Customer Service Agent I - Kohler, WI
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POST DATE 9/16/2016
END DATE 11/1/2016
JOB DESCRIPTIONCustomer Service Agent I - Kohler, WI
As a Customer Service Agent, this is your unique opportunity to set your mark and live on the leading-edge. This position provides world class customer service across Kohler, Sterling and Robern brands to internal and external customers. It serves as the main point of contact for domestic & international wholesale, as well as retail customers. The CSA adheres to policies and procedures for order processing and management within defined time frames. This position provides a gracious brand ambassador customer service experience in accordance with all Kohler Co. brand protocols while maintaining a positive, problem-solving approach.
HOW YOU WILL CONTRIBUTE:
1 Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax.
2 Responsible for entering customer orders with defined policies and procedures.
3 Responsible for processing order changes and order cancellations within defined policies and procedures.
4 Responsible for clearing order logs, specifically pricing and quote related issues within defined policies and procedures, within defined time frames.
5 Understands basic Customer Service processes and basic order fulfillment and physical distribution network principles.
6 Maintains basic product knowledge required to support order entry/management
7 Processes transactions for Reverse Logistics Programs (RGA).
8 Understands self-service tools, effective at handling basic customer inquiries.
9 Supports Top Shop Program (Credit Card Transactions).
10 Processes Claims within defined time frames.
11 Special Project Support - Periodic involvement as required by Supervisor / Team Leader. Focus areas include process improvement, cost reduction, and service improvement initiatives.
* High school diploma or GED required, 2-4 year degree preferred.
* A minimum of two years total work experience is desired - preferably in a customer service environment but not required.
* Basic Microsoft office functionality required to be successful in this position.
* Completion of internal Brand Ambassador Program required within first 12 months of employment.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohler.com .
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact firstname.lastname@example.org . Kohler Co. is an equal opportunity/affirmative action employer.