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Customer Service Agent 9/13/2016

Pitt Ohio Pittsburgh, PA

Company
Pitt Ohio
Job Classification
Full Time
Company Ref #
02455-POE
AJE Ref #
576159110
Location
Pittsburgh, PA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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DESCRIPTION/JOB SUMMARY

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

PITT OHIO, a $500 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Customer Service Representative to join our team at our Corporate Headquarters in Pittsburgh, Pennsylvania. Hours are 9:00am 5:30pm, Monday through Friday.

We offer 100% employer paid hospital/medical, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

JOB DESCRIPTION/ESSENTIAL DUTIES:

* Provide general LTL and volume quoting

* Coordinate and quote Fast Track / Time Definite shipments

* Schedule pick-ups

* Trace shipments and provide freight charges

* Process re-billings from sales reps, 3rd parties and customers

* Process fax and Internet requests from internal and external customers

* Handle Managed Accounts and special requests from Managed Accounts

* Effectively and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers

* Able to react to change productively and handle other essential tasks as assigned

QUALIFICATIONS:

* Must be able to type a minimum of 40 wpm

* Must be able to multi-task

* Transportation experience preferred

* Knowledge of Microsoft Office Environment, particularly Excel, Word, and Outlook

* Command of English language to communicate effectively with internal and external customers

* High School Graduate or GED

* Proficient in general math

* Previous experience in telephone customer service/call center environment helpful

* An excellent phone voice and a colorful/dynamic personality is essential

CUSTOMER SERVICE - CUSTOMER REPRESENTATIVE - CALL CENTER REPRESENTATIVE - CSR

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

* Sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of forces frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Walking and standing are only required occasionally.

* Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading.

* Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions.

* Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers.

* Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others.

PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.

To navigate to the PITT OHIO Career Center and apply for this position, please go to pittohio.balancetrak.com.

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