END DATE October 19, 2016

Customer Service, Bilingual Preferred for Hosptial Call Center Orange Park

HCA Healthcare - Orange Park, FL

This job is no longer active. View similar jobs
View Job Summary View Job Summary
  • Company
    HCA Healthcare HCA Healthcare
  • Location
    Orange Park, FL
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #

Job Description

Job Code: 08945-123893


No Weekends

Works with Parallon client customers to address inquiries and concerns related to hospital patient s account.


Talk with Parallon client customers by phone or in person to obtain information needed to complete tasks

Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

Reconcile accounts according to insurance contracts

Review accounts for appeal requests and forward appropriately

Review accounts for duplicate or charge errors, forwarding to audit if necessary

Correct or add insurance information to bill account

Encourage payment from patient through credit card, check or payment arrangement

Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail

Assist patient account inquiries by courteously supplying accurate and timely information, including bills

Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities

Maintain a courteous and professional attitude with customers and coworkers


Communication - communicates clearly and concisely, verbally and in writing in both Spanish and English

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in PC applications as required

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


High school diploma or GED required


At least one year of customer service experience required

Relevant education may substitute experience requirement

Last Edited: 08/25/2016