Customer Service, Bilingual Preferred for Hosptial Call Center Orange Park

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POST DATE 8/27/2016
END DATE 10/19/2016

HCA Healthcare Orange Park, FL

Company
HCA Healthcare
Job Classification
Full Time
Company Ref #
08945-123893
AJE Ref #
575993757
Location
Orange Park, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Code: 08945-123893

Full-time

No Weekends

Works with Parallon client customers to address inquiries and concerns related to hospital patient s account.



DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Talk with Parallon client customers by phone or in person to obtain information needed to complete tasks

Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

Reconcile accounts according to insurance contracts

Review accounts for appeal requests and forward appropriately

Review accounts for duplicate or charge errors, forwarding to audit if necessary

Correct or add insurance information to bill account

Encourage payment from patient through credit card, check or payment arrangement

Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail

Assist patient account inquiries by courteously supplying accurate and timely information, including bills

Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities

Maintain a courteous and professional attitude with customers and coworkers

KNOWLEDGE, SKILLS & ABILITIES

Communication - communicates clearly and concisely, verbally and in writing in both Spanish and English

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in PC applications as required

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately



EDUCATION

High school diploma or GED required



EXPERIENCE

At least one year of customer service experience required

Relevant education may substitute experience requirement





Last Edited: 08/25/2016