Customer Service Call Center Agent ? Christian Call Center Rep

Customer Service Call Center Agent ��" Christian Call Center Rep
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Job Description


If you are a personable, compassionate and dedicated person who is looking to make a difference, InfoCision has just the opportunity for you! We are looking for a Customer Service Call Center Agent to provide fundraising and customer service on behalf of various major Christian ministries. There are both full-time and part-time positions available in our Call Center. As a Customer Service Call Center Agent you will receive complete training and ongoing support/feedback to ensure that you are able to remain relaxed and confident on your calls and that you are equipped to provide the best in both customer service and fundraising.
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Customer Service Call Center Agent��" Christian Call Center Rep

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Job Responsibilities

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As a Customer Service Call Center Agent, you will conduct outbound calls to solicit donations on behalf of our client ministries. You will also take inbound calls from customers responding to product offers, prayer opportunities and donation requests made via client television and radio ministries. As a Customer Service Call Center Agent, you will use your customer service skills to convey the positive feeling of what it�� s like to contribute to a good cause and to help make a difference in people�� s lives.


Your specific duties as a Customer Service Call Center Agent will include:



-Conducting donation solicitation calls with current donors, lapsed donors and new prospects
-Taking customer service calls
-Reading scripted information from the computer screen to customers
-Overcoming customer objections
-Answering customer questions about products and order status
-Entering call data into the computer and updating customer account during call
-Occasionally transferring calls to the appropriate supervisor

Requirements:

Customer Service Call Center Agent ��" Christian Call Center Rep

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Job Requirements


As a Customer Service Call Center Agent, it�� s important for you to be confident, assertive and patient and to have the ability to deal with a wide variety of customers without becoming overwhelmed or frustrated. You will also enjoy the feeling of working to help with the mission of well regarded Christian ministries. As a Customer Service Call Center Agent you should also be team-oriented with a strong work ethic and a high level of personal integrity. Another important part of the Customer Service Call Center Agent position is that you have a Christian background or a strong affinity for Christian culture, so that you can more effectively communicate with our customer base.


Specific qualifications for the Customer Service Call Center Agent include:



-6 months general employment experience ��" 1 year sales, call-center or customer service experience preferred
-Excellent communication skills (verbal and written)
-Strong interpersonal skills, including active listening and empathy
-Basic� computer proficiency� - keyboard, mouse, copy-and-paste, typing and navigating between multiple windows
-Solid organizational and multitasking skills
-Having a flexible schedule

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Customer Service Call Center Agent ��" Christian Call Center Rep


Benefits

As a Customer Service Call Center Agent, you will receive four � weeks of paid training to prepare you for your call-center duties.� You will also enjoy plenty of opportunities for advancement from the Customer Service Call Center Agent role, since we prefer to promote from within. Once you have worked for us for six months, you may begin to apply for promotions to trainer and leader/supervisor positions. We value your efforts as a Customer Service Call Center Agent and offer a competitive compensation package in return.


Your benefits package as a Customer Ser