Customer Service Call Center Agent ? Political Call Center Rep

Customer Service Call Center Agent ��" Political Call Center Rep
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Job Description
If you are a personable and competitive person who is looking for a new challenge, InfoCision has just the opportunity for you! We are seeking a Customer Service Call Center Agent to provide political fundraising services to our clients.� As a Customer Service Call Center Agent, you will receive complete training and ongoing support/feedback to ensure that you are able to remain relaxed and confident on your calls and that you are equipped to provide the best in fundraising services.
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Customer Service Call Center Agent ��" Political Call Center Rep

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Job Responsibilities
As a Customer Service Call Center Agent, you will conduct outbound calls to solicit political donations on behalf of our clients.
Your specific duties as a Customer Service Call Center Agent will include:

-Conducting donation solicitation calls by reading from a pre-approved script
-Handling and overcoming customer objections
-Adhering to client file policy agreements, particularly with regard to sticking with the script
-Recording call information (donation amounts, responses, problems) into computer
-Participating in post-call debriefings and making suggestions for script improvements
-Achieving performance and quality goals on a consistent basis
-Occasionally transferring calls to the appropriate supervisor

Requirements:

Customer Service Call Center Agent ��" Political Call Center Rep

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Job Requirements
As a Customer Service Call Center Agent, you must be confident, assertive and convey a personal belief in our clients and their political positions. The role of Customer Service Call Center Agent will require patience, empathy and the ability to bring the call script to life. It is important that you remain politically informed so that you are able to overcome customer objections. You must also be team-oriented with a strong work ethic and a high degree of personal integrity.
Specific qualifications for the Customer Service Call Center Agent include:

-Excellent reading and communication skills (verbal and written)
-Strong interpersonal skills, including active listening and empathy
-Ability to accept constructive criticism/guidance and adapt accordingly
-Intermediate computer proficiency� - keyboard, mouse, copy-and-paste, typing and navigating between multiple windows
-Solid organizational skills
-Good analytic and mathematics skills
-Having a flexible schedule
-No experience is required (we will train) but call-center or customer-service experience is preferred


Customer Service Call Center Agent ��" Political Call Center Rep

Benefits

As a Customer Service Call Center Agent, you will receive five days of training to prepare you for your call-center duties. You will also enjoy plenty of opportunities for advancement beyond the Customer Service Call Center Agent role. We value your efforts as a Customer Service Call Center Agent and offer a competitive compensation package in return.

Your benefits package as a Customer Service Call Center Agent will include:

-Medical, dental, life and short/long-term disability insurance
-401(k) with company match
-Shift-differential pay and performance-based pay increases
-Bonus opportunities
-Paid holidays and vacation
-4-6 Week training program
-Tuition Reimbursement
-Lucrative Employee referral program

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Customer Service Call Center Agent ��" Political Call Center Rep

Company Overview

As a leading provider of call center solutions, InfoCision specializes in Political,� Christian and Nonprofit fundraising, Sales and Customer Care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every