Customer Service Call Center Agent?Telecommunications Rep

Customer Service Call Center Agent��"Telecommunications Rep
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Job Description

If you are a personable and competitive person who is looking for a new challenge, InfoCision has just the opportunity for you! We are looking for a Customer Service Call Center Agent to provide customer service to current Verizon Wireless customers. � As a Customer Service Call Center Agent, you will receive complete training and ongoing support/feedback to ensure that you are able to remain relaxed and confident on your calls, and that you are equipped to provide the best in customer service and marketing.

Customer Service Call Center Agent��"Telecommunications Rep

Job Responsibilities

As a Customer Service Call Center Agent, you will conduct both inbound and outbound calls while educating customers about available service improvements.
Your specific duties as a Customer Service Call Center Agent will include:

-Speaking with customers on the phone using a headset
-Reading scripted information and disclosures from the computer screen to customers
-Answering customer questions regarding their account
-Selling service upgrades to customers over the phone (includes renewing contracts as well as� upgrading call plans and/or phones)
-Entering call data into computer and updating customer account during call
-Recording the results of each phone call after call is completed
-Occasionally transferring calls to the appropriate supervisor

Requirements:

Customer Service Call Center Agent��"Telecommunications Rep

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Job Requirements
As a Customer Service Call Center Agent, you must be confident, assertive and convey a personal belief in the products and services you market. The role of Customer Service Call Center Agent will require patience and the ability to deal with irate customers without becoming overwhelmed or frustrated. � You must also be team-oriented with a strong work ethic and a high level of personal integrity.
Specific qualifications for the Customer Service Call Center Agent include:

-6 months general employment experience ��" 1 year of sales, call-center or customer service experience is preferred
-Excellent communication skills (verbal and written)
-Strong interpersonal skills, including active listening and empathy
-Intermediate computer proficiency� - keyboard, mouse, copy-and-paste, typing and navigating between multiple windows
-Solid organizational skills
-Flexibility with regard to work schedule

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Customer Service Call Center Agent��"Telecommunications Rep

Benefits

As a Customer Service Call Center Agent, you will receive five weeks of paid training to prepare you for your call-center duties.� You will also enjoy plenty of opportunities for advancement from the Customer Service Call Center Agent role, since we prefer to promote from within. Once you have worked for us for six months, you may begin to apply for promotions to trainer and leader/supervisor positions. We value your efforts as a Customer Service Call Center Agent and offer a competitive compensation package in return.

Your benefits package as a Customer Service Call Center Agent will include:

-Medical, dental, life and short/long-term disability insurance
-Vision coverage discount program
-401(k) with company match
-Shift-differential pay and performance-based pay increases
-Bonus opportunities
-Paid holidays and earned paid vacation (1 hour vacation per 25 work hours)
-4-6 Week training program
-Tuition Reimbursement
-Lucrative Employee referral program
-On Site Physician
-On Site Fitness Center
-Tobacco Cessation Programs

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Customer Service Call Center Agent��"Telecommunications Rep

Company Overview

As a leading provider of ca