Customer Service/ Call Center

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POST DATE 9/12/2016
END DATE 10/24/2016

Duluth Gainesville, GA

Company
Duluth
Job Classification
Full Time
Company Ref #
23178644.5841271
AJE Ref #
576144928
Location
Gainesville, GA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED
Required Licenses/Certifications
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JOB DESCRIPTION

APPLY
Adecco is currently working with a local client to immediately fill full time Customer Service Representative Positions in Gainesville, GA. This is a Temporary position in a call center environment with 1st, 2nd, and 3rd shifts available! Apply now if you meet the qualifications below!
Job Description: Logistics Coordinator - Seasonal Temporary (LCTEMP)

Job Summary:
Seasonal, temporary position that will be trained to successfully route, dispatch and track truck drivers on seasonal shipments for a high-level customer by phone and computer in an efficient and expedient manner. Performs well defined transportation tasks under immediate structured supervision. Will be required to collaborate with a team of highly experienced staff and will provide quality high-level of service.

Will attend and successfully complete an in depth training period prior to the start of the seasonal project. Will be assigned a specific shift and task(s) to perform during the assigned shift.

Essential Duties:
. Answers phone calls and places outbound phone calls to truck drivers, to dispatch drivers, track shipment status, and reply to emails as directed.
. Sets drivers up on tracking websites, to provide constant location updates.
. Ensures drivers follow all requirements and guidelines set forth by the client and the customer.
. Communicates directly with customer to report arrivals and departures, and provide required information to the specific shipment.
. Uses constant situational awareness, to proactively find problems and issues before they happen, and escalates those problems and issues to their direct supervisor or lead.
. Other duties as assigned by management.

Skills/Experience:
. Intermediate computer skills (i.e., Ability to navigate web sites, typing proficiency)
. Basic to intermediate knowledge of Microsoft Excel, Word, and Outlook
. Strong communication skills, both written and spoken, with dispatchers, truck drivers, and co-workers, including clarity of thought and explanation, as some will not use English as their first language.
. General knowledge of the highway systems, major cities and all states.
. Self-motivated personality with exceptional attendance and punctuality
. Ability to perform job duties with a high sense of urgency in task completion
. Ability to work in a fast-paced, high call volume environment
. Strong interpersonal skills and the ability to work in a team environment
. Ability to multi-task effectively and flexible to adapt to change.
. Willing to work non-traditional schedule which may include off shifts and/or weekends.

Education/Training/Requirements:
. High School Diploma/GED, minimum
. At least 1 year of experience in a related field or prior experience preferred


Apply now is you are interested in this Customer Service Representative position in Gainesville, GA!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled