Customer Service/Call Center - Open Interviews!!
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONDate/Time: Thursday September 8th, 2016 Time: 10:00am-1:00pm and 5:00pm. to 7:00 p.m.
Place: Holiday Inn - Downtown Rochester Address: 70 State Street. Rochester, NY 14614
Providing assistance to consumers seeking health care coverage. Additional responsibilities included but not limited to:
-Processing applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations
-Assisting Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate
-Transferring and referring calls to appropriate entities
-Processing enrollments, plan changes, and dis enrollments
-Assisting in explaining plan enrollment options including but not limited to covered services, participating providers, and cost
-Providing information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable -Responding to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Entering appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support
-Performing other duties as assigned by management
Hours of Operation:
8am-8pm Monday-Friday and Saturdays 9am-1pm. Various shifts available!
Pay $14.50 - $15.00 Hourly DOE
Please come dressed professionally and bring a resume and proof of eligibility to work in the US.
Don't miss this fantastic opportunity!! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Previous call center/health care experience preferred.