Customer Service Center Supervisor
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POST DATE 9/13/2016
END DATE 10/11/2016
TransCore Intelligent Transportation Systems
With 80 years experience as a driving force in the industry, TransCore continues to define the future of transportation. We continue to succeed due to the passion, focus, and expertise of our people, and now need a full-time Customer Service Center Supervisor to join our team based in Harrisburg, PA.
Job Summary: Supervise customer service representatives that handle calls in the Violation/Toll by Plate/Call Center/Accounting queue. Take escalated phone calls from customers. Monitor phone calls; assist when needed with issuing refund checks, processing charge backs, processing paperwork, etc. Other miscellaneous tasks may be assigned as needed.
Education: Bachelor s Degree in Accounting/Finance or combination of Associate s degree, accounting coursework, and experience
Required Skills & Experience:
* Previous supervising.
* Strong verbal and written communication skills, including the ability to effectively communicate with individuals at all levels of company management.
* Ability to work independently with latitude to identify issues and recommend solutions.
* Ability to multi-task and be very organized as well as have a strong attention to detail and have sound judgment.
* High proficiency with Excel and Word software.
* Time management skills; strong initiative.
A leader in the transportation industry since 1934, TransCore provides innovative, technical solutions including next generation Open Road Tolling, Intelligent Transportation Systems and Radio Frequency Identification systems that secure access and vehicle registration for airports, hospitals, parking garages, border patrols, trucking fleets and rail carriers. TransCore also operates tolling customer service centers for transportation agencies throughout the U.S., Puerto Rico, Canada, and Dubai. TransCore is a wholly-owned subsidiary of Roper Technologies Inc., a diversified growth company in the S&P 500, Fortune 1000 and Russell 1000 indices.
TransCore offers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
TransCore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
To learn more about TransCore please visit us at www.transcore.com.
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department. TransCore will not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.