Customer Service/Consumer Services- Open Interviews!! -
Customer Service/ Consumer Services - Open Interviews!!!
Date/Time: Thursday September 15th, 2016 Time: 10:00am-3:00pm.
Place: Double Tree Hotel: 1111 Jefferson Road, Rochester, NY 14623
Providing assistance to consumers seeking health care coverage. Additional responsibilities included but not limited to: -Processing applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations -Assisting Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate -Transferring and referring calls to appropriate entities -Processing enrollments, plan changes, and dis enrollments -Assisting in explaining plan enrollment options including but not limited to covered services, participating providers, and cost -Providing information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable -Responding to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate - Entering appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support -Performing other duties as assigned by management Hours of Operation: 8am-8pm Monday-Friday and Saturdays 9am-1pm. Various shifts available!
Pay $14.50 - $15.00 Hourly DOE
Please come dressed professionally and bring a resume and proof of eligibility to work in the US. Please visit this sight to review acceptable forms:
Don't miss this fantastic opportunity!! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.