Customer Service Coordinator

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POST DATE 8/20/2016
END DATE 11/16/2016

Esterline Technologies Corporation Buena Park, CA

Buena Park, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description
Esterline Technologies Corporation
Customer Service Coordinator, Norwich Aero
Esterline welcomes people who share our determination and high standards to join us in doing work that moves the world forward. We design, manufacture, and market highly engineered products and systems principally for the aerospace and defense markets. Norwich Aero, a wholly-owned subsidiary of Esterline, produces various temperature and speed sensors, as well as electrical harnesses, cables, and related hardware.
Company Profile
Company Name: Norwich Aero, a subsidiary of Esterline Technologies Corporation
Industry: Aerospace/Defense Products & Services
Number of Employees: 25
Job Overview
Qualifications: Experienced in both commercial and military Request for Quotation and Purchase Orders/Contract formats. Must be able to understand the various terms and conditions contained therein and coordinate with applicable departments. Must be accurate, detail oriented, and have excellent communication skills. Responsible for interfacing with customers to resolve any questions or exceptions as necessary to process request for quotations or purchase orders.
Must have computer skills in word processing, spreadsheets, and databases.
Initiates internal work releases (sales orders) and modifications as required upon receipt of customer purchase orders/change requests, and/or delivery schedules.

Specialized Training Required: Working knowledge of Federal Acquisition Regulations (FAR's), Defense Acquisition Regulations (DAR s), and be familiar with INCOTERMS and export compliance.

Responsibilities: (Attach additional sheet if required)

Process Customer Requests for Proposals/Quotations

Verifies contract/purchase order terms and conditions.
Evaluates customer requirements.
Perform cost comparisons/analysis relative to quotations, generate price quotes and forward to customers.
Follow-ups with customer on bid status.
Resolves invoice pricing discrepancies.

Process Customer Purchase Orders/Contracts

Review purchase orders/contracts to ensure agreement with quotes.
Originate internal sales orders.
Manage in-house performance of orders.
Daily coordination of customer delivery schedules with Planning Dept.
Respond to delivery changes via customer web portals.
Responding to customer problems and inquiries in a timely manner.
Work closely with logistics and shipping personnel to approve export shipments using OCR system.

Inside Sales Support

Extensive telephone and/or e-mail contact with customers in the areas of delivery status, expedite requests and reschedules.
Some price negotiations, as assigned by Supervisor.
Support of outside sales representatives.
Considerable personal computer duties - i.e. word processing, e-mail, spreadsheet, internet, etc.

Esterline Competencies

* Approachability - Easy to talk to, able to put others at ease.

* Interpersonal Savvy - Relates well to others and can build rapport across the organization

* Organizing - Able to orchestrate effective use of all available resources.

* Planning - Ability to develop schedules and task/people assignments.

* Priority Setting - Able to quickly zero in on the critical few leaving the trivial many.

Will perform other appropriate duties as assigned by the Customer Service Supervisor.

U.S. Export Policy Notice:
To comply with U.S. export laws and regulations, Esterline operations in the U.S. may only employ "U.S. Persons" as defined by the International Traffic in Arms Regulations (ITAR).

Esterline is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, protected veteran or disabled status. t

U.S. Export Policy Notice: To ensure compliance with U.S. export laws and regulations, Esterline operations in the U.S. may only employ U.S Persons as defined by the International Traffic in Arms Regulations (ITAR).