Customer Service Coordinatr II

Job Summary

The purpose of this position is to perform support duties for Customer Service Department. Responsible for processing orders, credits, debits, loadsheets as well as other customer service related duties. This position provides support for, customer service, Sales, collections, credit services, warehouse and management as directed. Excellent relationship with Customer Service, Credit Services, Accounting, Sales, Purchasing, Warehouse, and Logistics are essential for the success of this position. Working accurately in multiple systems in a consistent manner that is essential to maintaining accuracy within the organization. Requires the ability to be adept at handling several functions and items under time and resource constraints.

Position Responsibilities

Completes the following processes and distributes to appropriate staff on a daily basis:
1. Customer Orders
2. Resupply Orders
3. Requisitions
4. Loadsheets
5. UPS Orders
6. Sample Requests
7. Credits and Debits. This includes follow-up and research to complete credit and debit process.
8. Answer phones
9. Respond to customer requests for documentation (COA's, guarantees, etc.)
10. Assist customer service representative in customer complaints, late deliveries, sample and pricing information, etc.
11. Filing

Position Qualifications

1. A basic understanding of Customer Service and Sales is required. Must have the ability to operate in an intense environment with constantly changing priorities.
2. Flexibility and adaptability are required. Must have the ability to work in a team environment.
3. Ability to manage multiple tasks while paying close attention to detail is required.
4. Strong communication skills with excellent inter-personal skills both in written and verbal usage is required.
5. Working knowledge of Microsoft Excel and Word is required. Background with answering phones and data entry required.
6. A sound understanding of basic mathematical principles is required.
7. A 4 year degree is desirable.