Customer Service Engineer - Materials Characterisation

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POST DATE 9/7/2016
END DATE 11/24/2016

PerkinElmer LEEDS, ZZ

Company
PerkinElmer
Job Classification
Full Time
Company Ref #
7459
AJE Ref #
576109586
Location
LEEDS, ZZ
Job Type
Regular

JOB DESCRIPTION

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Description:
PerkinElmer - Making a Difference Every Day
Backed by an outstanding team of 7,500 employees and
located in over 150 countries across the world,
PerkinElmer is a global leader focused on improving
human and environmental health, for the better. We
provide our customers with critical knowledge, expertise
and innovative detection, imaging, software, and
services solutions so that they can make better
decisions for better outcomes. At PerkinElmer, we make a
difference everyday helping scientists, clinicians and
governments detect earlier and more accurately to
improve the health and safety of people and the
environment. Our solutions range from enabling the
discovery of more effective diagnostics and therapies,
to making sure that the food we eat, the water we drink,
and our environment are safe from contaminants.
Purpose
The Customer Service Engineer - Materials
Characterisation will:
Impact sales of PerkinElmer by maintaining a high
standard, professional image and by demonstrating the
added value of customer support, always acting as an
ambassador for the Company.
Impact positively on the overall performance of the
Customer Service Department by maintaining a flexible
approach to work. Planning and executing work in an
affective and efficient manner, providing the highest
levels of customer service support and the best possible
financial performance.
The core territory of this role will be the United
Kingdom, although occasional overseas travel will be
required. Candidates will need to be based along the M62
corridor.
Priorities and Objectives
* Performs field service as advised by the call
dispatch staff/system in conjunction with the Group
Leader, carrying our repair, maintenance and
installation of analytical instrumentation and their
accessories Predominantly FT-IR & UV/Vis/FL
Spectroscopy and Thermal/Elemental Analysis
technologies.
* Provide onsite user training on defined product
groups where necessary/appropriate.
* Organizing routine maintenance allocated on a
monthly basis.
* Ensures that all documentation, circuit diagrams,
Service Data Bulletins and manuals are of the
correct revision to undertake service on specific
instrument types.Maintains ancillary documentation
e.g. Safety Manual, Procedures Manual to the highest
standard with regular reviewing of manuals provided
in accordance with the Quality Management System.
* Align personal working practices with the
department s performance targets.Actively
demonstrate compliance with all team targets.
* Maintains personal service spares issued and
inventory records to the highest standard.Ensures
all anomalies are quickly and effectively reported
and resolved.
* Ensures that all tools and test equipment is
adequate to perform service required, and that all
test equipment issued is calibrated at the times
specified.
* Makes returns of all fully completed service
documentation, Service Reports, Time Sheets,
Expenses Claims, Motor Vehicle Log Sheets etc, on a
weekly basis.
* May be requested to perform specific and agreed
tasks as defined through the Goal statements,
already embedded in the Company Culture.
Requirements:
Qualifications
* Degree or equivalent in Electronic Engineering or a
Biotechnology discipline
* Full Driving Licence
Experience
* Experience in a Customer Service Environment.
* Background in Electronics preferably gained in a
high technology service environment, together with
an understanding of analytical and clinical
instrument applications.
* Incumbent must have excellent people management and
motivational skills.
* Technical experience in servicing Perkin Elmer
Spectroscopy products (IR, UV and/or FL instruments)
essential.
* Technical experience in servicing Perkin Elmer
Thermal Analysis (DSC, TGA, DMA instruments)
essential.
* Previous experience servicing other Perkin Elmer
products desirable.
* Previous experience in servicing other
manufacturer s Mat Char instrumentation desirable.
* Previous experience of delivery of technical
training desirable.
Personality
* Ability to communicate in a professional manner with
customers on all levels, providing service
information, technical data and general help as
necessary.
* Ability to communicate internally; orally and in
writing.
* Negotiating and influencing skills
* Understanding of excellent Customer Service
* Excellent computer skills are essential and a good
knowledge of Microsoft Office packages
In exchange PerkinElmer offeres a competitive salary
base and bonus together with coporate benefits including
pension and private medical cover. PerkinElmer values
the strength of a diverse workforce.
% of Travel Required : 60-70%