Customer Service / Inside Sales Supervisor

Job Description: This position is for local residents only. Sorry, Visa / sponsorship not available. Ryan Herco Flow Solutions is a leading distributor of fluid handling products, providing ultrapure, corrosion -resistant fluid flow systems and expertise. Our broad customer base includes electronic component and equipment manufacturers, many chemical, water treatment, metal finishing, pollution control and biotechnology companies as well as OEM's and mechanical contractors. About the Opportunity: Build your career here and experience the advantages that come with working for one of the most respected names in the industry. Ryan Herco Flow Solutions offers a unique environment that fosters individual growth and rewards performance. The work environment is fast-paced, and high-energy fun. We need a talented individual to fill the role of Inside Sales Supervisor for Ryan Herco Flow Solutions in Branchburg, NJ. RESPONSIBILITIES: Provides front-line service by answering incoming customer calls, solving problems, entering orders and doing order follow-up. Maximizes customer contact on the telephone by turning inquiries into orders, suggests accessories or replacement items. Maintains relationships with established customers. Writes bids and quotations when appropriate and provides follow-up support. Provides coaching, training and mentoring to Inside Sales Staff. Job Requirements: QUALIFICATIONS: Ability to develop rapport with customers and maintain strong working relationships. Successfully manages customer expectations. Organizes the team for optimal customer service. Promotes excellence by providing superior service to each customer. Expects excellence from others and inspires people to accomplish the extraordinary. Demonstrated success in leading teams to achieve goals. Inspires and motivates team members to work together and achieve beyond expectations. Experience confronting performance issues as well as giving rewards and recognition. Can deliver difficult feedback constructively focusing on improvement. Skilled at supervising others to enable them to achieve performance and quality standards. Self-starter. Seizes opportunities to initiate and take ownership of projects and improvements. Capable of interviewing, hiring and maintaining a productive team of skilled employees PREFERRED: Understands technical issues and can leverage previous technical experience to solve technical problems. Basic knowledge of mechanics, electronics, hydraulics helpful. We offer a very competitive benefits package, which includes medical, dental, vision, life, STD and LTD insurance. Our company also offer an employer matching 401(k) plan, paid holidays and vacation and sick. We are an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation and drug test. Drug-free work environment. Keywords: Retail, Sales / Business Development, Customer Service, Supervisor