Customer Service Insurance
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POST DATE 8/25/2016
END DATE 10/13/2016
JOB DESCRIPTIONCustomer Service Insurance MM083157Springfield, MA 12 Month Contract Qualifications:The Customer Service Specialist provides a variety of services to policyholders, insured and/or their financial advisors, field force and home staff. Performs routine transactions and provides technical guidance, and procedural information on a variety of complex customer service issues requiring knowledge of financial products and transactions. These jobs typically require some experience and incumbents demonstrate knowledge of and have the ability to perform the job functions. Role Characteristics ? Performs a variety of duties requiring specific job skills ? Follows general instructions or procedures ? Limited authority to make decisions that go beyond established expectations and guidelines Responsibilities: Makes decisions that impact accuracy of data, utilization of equipment, and/or quality of output which ultimately impact cost/revenue ? Applies knowledge to handle many problems independently but seeks guidance in highly complex situations ? Applies basic PC skills BASIC QUALIFICATIONS: ? High school degree ? Familiarity with Life Insurance (preferably Life New Business) ? Experience using email ? Strong verbal and written communication skills ? Individual typically has at least 2-5 years of related experience ? Proven relationship management/outstanding customer service delivery ? High energy level, must have the ability to operate in a fast-paced environment ? Strong organizational s
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