Customer Service / Logistics Manager - ReqCode 520-2869693

Bring your passion for fashion to today's Burlington Coat Factory. If you are interested in a career in retail, consider joining one of the largest off price retailers of apparel and home furnishings in the nation. We always have a large selection of quality name brand merchandise at huge savings; coats, clothing and shoes for the whole family, fashionable accessories, home decor, and everything for baby. Burlington means one-stop shopping for labels you love at prices you love even more. With more than 400 stores, we're always looking for good talent that can drive results.
Purpose of Position:As part of the management team, the Customer Service/Logistics Manager (CSLM) is responsible for ensuring store associates are delivering excellent customer service while also managing the receiving department. The CSLM is a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. The CSLM is responsible for the day-to-day management of the front end of the store, overseeing the overall customer experience and ensuring front lines flow efficiently. Provide leadership to the store team around hiring, staffing, training and scheduling functions.

focus of position:
* Positively communicate and demonstrate the company's Core Values by developing trust and respect among peers and staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done* Ensure team is delivering excellent customer service and demonstrating a high degree of professionalism

Responsibilities:
* Manage the customer service and cashier teams, driving compliance to established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures* Provide guidance to Customer Service Supervisors to ensure smooth customer flow at the registers* Ensure validity of customer returns, exchanges, check authorizations, voids, and discretion discounts* Help solve problems that affect the store's service, efficiency, and productivity* Drive sales results through greeting and assisting customers on the sales floor* Coach, train and develop team to deliver an outstanding shopping experience in a highly professional way* Manage the overall execution of all operations and receiving SOPs * Monitor the accuracy of receiving, transfers, debits/damages, and charge-backs to headquarters to maintain the accuracy of the inventory through partnership with the Receiving Supervisor* Manage the overall scheduling process, maintaining integrity in all scheduling functions and ensure schedules and Payroll budgets are compliant with company standards* Coordinate the recruitment and hiring of the qualified applicants to meet the needs of the store* Monitor the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources.* Engage and partner with regional business partners to resolve store issues and solicit additional training and support* Oversee all facilities maintenance and housekeeping standards* Monitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness* Ensure that adequate security exists within the store and that physical facilities comply with safety codes and ordinances* Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information* Any other tasks as assigned from time to ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button