Customer Service Manager - Manufacturing

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Plano, TX

Company
AppleOne
Job Classification
Full Time
Company Ref #
23176792.1106
AJE Ref #
576146530
Location
Plano, TX
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

Customer Service Manager with a background in Manufacturing and a passion for Customer Service. The right candidate would have background in customer service and management. This is a seasonal business so no time off will be permitted between April and September. Primary responsibilities: Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter. Hire, train, and terminate customer service agents. Provide scripts to read from during phone calls. Handle major incidents that cannot be resolved by agents. Resolve complaints and order issues. Ask customers to provide feedback on agents and customer service experience. Keep abreast of new company products and services. Issue refunds to customers. Oversee product exchanges and returns. Analyze data and statistics. Compile and print reports on overall customer satisfaction. Isolate and identify areas of improvement. Train agents on how to adequately address problem over the phone or how to write correspondence. Work with management on customer service initiatives. Utilize social media to respond to customer complaints and praise. Salary DOE. Please apply immediately!
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

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