Customer Service Manager - Up to $80,000 per year
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONOur client is a privately held international company that designs, manufactures, and delivers an expanding range of high quality of gas and fluid systems components such as tube fittings, valves, and gauges is seeking a Customer Service Manager. This person would be participating in strategy development and implementation of company objectives to achieve the company service promises. The Custom Service Manager supervises all the customer service staff, and be responsible for participation in recruiting, training, job assignment and developing customer service representatives. As well, you will be responsible for all customer service activities and achieve the company?s vision, including customer quote, order entry activities, beginning/intermediate technical assistance, quality assurance and customer service objective development.
Task and duties as follows (but not limited to):
? Supervisory responsibilities includes development, monitoring and implementation of strategic plan, assigning, reviewing and ensuring completion of work; evaluating performance and signing of written appraisal; communication with peers, account managers and senior management
? Demonstrate passion, active listening, and empathy in all interactions to achieve the company's
? Achieve company metrics and improve and expand upon the customer service capability.
? Search for trends and technologies that will improve our customer's experience.
? Provide coaching and training towards the on-going development of CSR skills and product knowledge.
? Develop and implement tools and processes to drive continuous improvement
? Be able to educate yourself in a self-study program to improve business acumen, management and leadership skills, knowledge of the organization and market opportunities.
EDUCATION and/or EXPERIENCE
? Bachelor?s Degree in related areas (e.g. operations management, supply chain management, manufacturing engineering) or 10 years? experience in Customer Service or service related Quality role.
? Manager/supervisor skill required
? Lean, Six Sigma, quality assurance training or experience
? Organizes and prioritizes well and excellent time management skills
? Ability to multi-task and action oriented personality
To stay current on this technology the organization invests in an extensive training program for continued professional development. Along with competitive compensation and excellent benefits with annual bonus based on profits, the company treats their employees well such as bringing in food and ice cream trucks for special celebrations. Don?t miss out on this opportunity today, and apply immediately!!
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.