Customer Service

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POST DATE 8/31/2016
END DATE 10/30/2016

AppleOne Pharr, TX

Pharr, TX
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Full Time
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AppleOne is currently seeking qualified Customer Service Professionals for a large inbound call center in Pharr, TX. If you meet the requirements and are interested in being considered to participate in paid training, please apply with your current resume today!

NOTE: Due to this position being a federal contract we must provide proof of US citizenship for every candidate.

Pay: $10.21 an hour, plus paid benefits and holidays
Full Time: 35+ hours per week (must be available to work Mon-Fri between 7:00am-9:00pm)

Job Description:
Representatives will be supporting Veterans who need to keep appointments via the VA or with other entities, as allowed under their rules and regulations, for their medical benefits. Representatives will support Veterans in keeping these appointments and work with them to get the necessary support to promote their well-being.

Job Duties:
? Obtains client information by answering telephone calls, interacting with Veterans using scripts and verifying information in a clear, courteous and concise manner.
? Determines eligibility/appoints by comparing client information to requirements.
? Establishes medical facility validation by entering client information and confirming locations.
? Informs clients by explaining procedures, answering questions and providing information.
? Answers calls from providers to confirm eligibility information of Veterans.

Qualifications / Skills / Requirements:
? At least 1 year of recent call center experience is required.
? High School Diploma, GED, or equivalent certification.
? Must be flexible to work between the hours of 7:00 a.m. and 9:00 p.m., Monday through Friday.
? Background check required upon offer.
? Must be comfortable handling high volume inbound calls in a call center environment.
? Must be comfortable in a fast paced training environment.
? Must be familiar with Windows OS, knowledge of computer literacy and type 30 wpm.

Training classes are starting soon -- please apply today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.