Customer Service - RMA Order Management (Temp)

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POST DATE 9/9/2016
END DATE 2/2/2017

Calix Petaluma, CA

Company
Calix
Job Classification
Full Time
Company Ref #
3791
Location
Petaluma, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
576123087

JOB DESCRIPTION

RESPONSIBILITIES:

Order entry for RMAs, including order validation for order accuracy * Field order delivery concerns and work with Operations team for resolution * Answer delivery inquiries from customers and sales teams * Inform customer about ordering process.

QUALIFICATIONS:

Proficient in ERP/CRM systems, preferably Salesforce.com and Oracle * Transactional knowledge with order creation and RMA processing * Excellent analysis & problem-solving skills * Highly organized & motivated w/the ability to work on multiple projects * Ability to work well under pressure in a fast-paced environment * Proven ability to meet deadlines, follow-through on details, provide input and feedback to the team * Excellent communication skills, written and verbal * Strong computer knowledge and skill, specifically Excel * Possess a professional and cooperative attitude.



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Calix is an Equal Opportunity/Affirmative Action Employer
Calix is committed to providing equal employment opportunity for all employees and applicants for employment. Calix does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other characteristic protected by law.