Customer Service

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POST DATE 8/20/2016
END DATE 11/18/2016

Lancaster, PA Reading, PA

Company
Lancaster, PA
Job Classification
Full Time
Company Ref #
23164667.17973261
AJE Ref #
575942452
Location
Reading, PA
Job Type
Regular
Education
High School Diploma or GED
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
Adecco is assisting a local client recruiting for a customer service opportunity. We currently have 1st shift temp to hire opportunities. If you meet the qualifications listed below please Apply Now!

Act as a liaison for customers (both domestic and international); ensuring timely courteous services and information is provided. Process customer orders and ensure prompt scheduling of shipment, identify and communicate changes in ordering volumes and patterns; work with supply chain and manufacturing team to provide timely updates on product availability to customers.
RESPONSIBILITIES
-Establishes a rapport and maintains a professional relationship between the company and its customers.
-Responsible for the preparation of customer orders, administration of pricing (to include contracts) and handling of all correspondence with customers and company personnel dealing with purchase order(s) acceptance and inquiries, routing, shipping/delivery dates, pricing, specifications, product knowledge, and matters of similar nature.
-Monitors credit worthiness of distributors. Notifies the Accounting Department regarding changes in ordering patterns that could affect the credit limit of the distributor
-Proactively identifies shifts in demand patterns and communicates changes to supply chain and manufacturing.
-Escalates customer issues / concerns and work with appropriate functions to ensure matters are resolved.
-Ensures allocation process is administered and communicate availability timing with customers when supply is constrained
-Handles all customer service related activities for assigned Customers
-Assures that pricing follows the established policy and that any deviation from this procedure will be reviewed by the Pricing -Administrator and/or an executive level member of the company.


Job Experience:

Give us a call today to learn more about this exciting opportunity 717-299-3216

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and free Self-Paced Online Training Courses.
Adecco Group is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled