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Customer Service Rep. 1

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POST DATE 8/31/2016
END DATE 10/18/2016

Mining, Rock Excavation and Construction LLC Commerce City, CO

Commerce City, CO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Description/Job Summary

Mission Statement
To provide aspects of Customer Service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.

General purpose
To provide all aspects of customer service including answering inquiries, checking stock, taking and entering customer orders, solving problems concerning inventory, pricing, deliveries, backorder notification, returns and credits, and technical issues.

Primary Responsibilities

Perform general Order Intake functions.
Answer incoming phone calls and e-mails from customers and distributors.
Respond to inquiries of Stock Balance, Pricing and Availability; enter subsequent Customer Orders.
Assist in investigating problems relating to Inventory, Pricing, Deliveries, Returns, Credits and Technical issues.
Track incoming shipments and backorders.
Accurate daily filing of customer orders, invoices, acknowledgements and departmental communication.
Maintenance of technical documentation and resources.
Assist Customer Service manager with liaison activities between customers and sales representatives, and assisting Sales and management with routine and special requests and projects.
Participate in Employee Development programs including product and application training, business and personal development.

Other duties/Responsibilities

Communicate Administrative activities and work together to grow our business.
Prepare necessary information at the request of the Customer Service Manager Denver and other Management team members.
Maintain a high level of Parts knowledge with the capacity to develop a solid understanding of our business culture.
Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance.

Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.


High school diploma or equivalent.
Five years of experience working within heavy equipment industry.
Three years of practical related experience in Customer Service.
One year experience in the mining and construction industry.