Customer Service Rep ? Entry Level Inside Sales/Call Center Rep

Customer Service Rep ��" Entry Level Inside Sales/Call Center Rep

Job Description

If you are an energetic and self-motivated individual looking for a stable career opportunity with a fun, innovative, honest and caring company, join our Media team at InfoCision! As a Customer Service Rep with InfoCision, you will take in-bound calls from phone, cable and internet customers and provide excellent customer service. You will navigate through the client account and billing system to determine which services the customers currently have and which they could benefit from. You will also put together offers for customers and close sales of new services and upgrades.

Customer Service Rep ��" Entry Level Inside Sales/Call Center Rep

�
Job Responsibilities

As a Customer Service Rep with InfoCision, you will call warm leads provided by our clients, establish new relationships with customers and expand sales with current accounts.
Additional responsibilities of the Customer Service Rep include:

-Following-up with customers to ensure that they are satisfied with their products, to inquire if they need upgrades and to ensure that their service installations have gone smoothly
-Entering accurate call notes in the database
-Placing accurate product and service orders in the database
-Meeting weekly and monthly sales and productivity goals

Requirements:

Customer Service Rep ��" Entry Level Inside Sales/Call Center Rep

�
Job Requirements

As a Customer Service Rep with InfoCision, you must possess a positive attitude, the drive to learn and share your knowledge, the courage to try new ideas and strategies and the desire to work with people. You must be able to multi-task and possess a high degree of integrity and a strong work ethic. You must have strong written and verbal communication skills, great people skills and excellent work attendance. You must also be flexible, coachable, friendly, dependable, professional and team-oriented.
Additional requirements for the Customer Service Rep include:

-Computer, Internet and cell phone technology literacy required, Microsoft Office and data entry proficiency a plus
-Ability to type while talking on the telephone required, proficiency toggling between different computer screens and databases a plus
-Ability to work a flexible schedule including one weekend day
-Ability to pass a background check
-Previous sales experience is a plus

�

Customer Service Rep ��" Entry Level Inside Sales/Call Center Rep

Benefits
At InfoCision, we know that our employees work hard, so we reward you with a monthly commission rate per sale and a generous benefits package. We invest in employee success at and longevity with InfoCision through extensive and ongoing computer, product knowledge, solution selling and sales training. We always seek to promote from within first, and where you choose to go from the Customer Service Rep position depends on your goals and dreams-all we ask is that you stay in this position for six months to get a good feel for our company before you make your move.

Additional benefits for the Customer Service Rep include:

-Medical and dental insurance
-401(K) retirement plan with company match
-Life insurance
-Short and long-term disability insurance
-Paid time-off
-Wellness initiatives
-Employee Assistance Program
-4-6 Week training program
-Tuition Reimbursement
-Lucrative Employee referral program
-On Site Physician
-On Site Fitness Center
-Tobacco Cessation Programs
-Oppurtunity for an increase based on Performance upto $12.25 after 90 days every quarter

�

Customer Service Rep ��" Entry Level Inside Sales/Call Center Rep

Company Overview
As a top provider of call center solut