Customer Service Rep - Fraud Investigation Support - East Granby CT -
Hello,We have an immediate need for Customer Service Rep – Fraud Investigation Support for our direct client based out in East Granby, CT. Please find the job requirement below and kindly share your updated resume. Job Title : Customer Service Rep (Fraud Investigation Support)Location : East Granby, CTDuration : 12 months contractDetails : Role will be only 2nd or 3rd shift Schedule details : Sat – Wed 11 PM – 07.30 AM / Sunday – Thursday 11.00 PM – 07.30 AMSat – Wed 03.00 PM – 11.30 PM / Thursday – Monday 03.00 PM – 11.30 PM Job Responsibilities : Contacting customers in an effort to verify activity and mitigate loss. Responsible for working fraud queues, emails and service requests, as well as other fraud processing items on a daily basis. Effectively identify problems and issues by performing relevant research using the appropriate tools. Analyze account history and trends to take appropriate action on accounts. Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations. Review customer accounts to determine the legitimacy of the account and account holder, and any associated risk. Continually monitor cases and reports to identify trends and notify management of information gleaned from that activ
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