Customer Service Rep I (44-267)

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POST DATE 9/15/2016
END DATE 10/11/2016

InterMetro Industries Wilkes-Barre, PA

Company
InterMetro Industries
Job Classification
Full Time
Company Ref #
44-267
AJE Ref #
576178803
Location
Wilkes-Barre, PA
Job Type
Regular

JOB DESCRIPTION

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The position of CSRI will provide consistent, exceptional support of daily activities with customers, sales reps, internal customers and department members.



Duties include:



* Provide timely support regarding customer inquiries, orders and problem situations of a routine nature.

* Coordinate involvement with CSR II's and CS Supervisors as required.

* Review and process incoming orders accurately, including but not limited to confirming contact and billing information, pricing and promotions.

* Support CSR II's with daily activity flow to promote prompt customer response.

* Generate written freight price quotations.

* Manage customer portals both internal and external.

* Assist in mail collection and distribution.



Required Skills:



Excellent interpersonal and written communication skills.



Attention to detail and accuracy.



Excellent organization skills, follow-up, ability to multi task



Strong computer skills with working knowledge of Microsoft office.







Oracle experience a plus.Required Experience:



3 years of experience in a customer service position.