Customer Service Rep 9/8/2016

HCA Healthcare Largo, FL

Company
HCA Healthcare
Job Classification
Full Time
Company Ref #
08947-124309
AJE Ref #
576116974
Location
Largo, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Code: 08947-124309

Full-time

No Weekends

GENERAL SUMMARY OF DUTIES - Works with customers to address inquiries and concerns related to the patient s account.



DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Talk with customers by phone or in person to obtain information needed to complete tasks
Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns
Reconcile accounts according to insurance contracts
Review accounts for appeal requests and forward appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information to bill account
Encourage payment from patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail
Assist patient account inquiries by courteously supplying accurate and timely information, including bills
Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities
Maintain a courteous and professional attitude with customers and coworkers
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EDUCATION
High school diploma or GED required
EXPERIENCE
At least one year of customer service experience required
Relevant education may substitute experience requirement



Parallon

Last Edited: 09/07/2016