Customer Service Rep 2
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POST DATE 8/13/2016
END DATE 10/27/2016
Topcon America Corp.
JOB DESCRIPTIONReturning Candidate*
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CUSTOMER SERVICE REP 2
CUSTOMER SERVICE REP 2
MORE INFORMATION ABOUT THIS JOB:
Looking for a challenging career that offers excitement and professional development* Then Topcon Positioning Systems, Inc. (TPS) may have an opportunity for you. Located approximately 40 miles east of San Francisco in the Livermore Valley, TPS is the world leader in providing innovative precision positioning systems for construction, surveying, mining and agricultural application. We currently have position opening for a Customer Service Representative 2.
The qualified candidate will be responsible for managing TPS dealer network performing the following but not limited to:
Data entry / revisions into service data base
Customer support through email and phone for a designated region
Able to cover multiple regions domestic and international
Maintain project control documentation
Issue RMA s, process credits, prepare quotes, process warranty claims, sales orders, process billable and warranty repairs
Interactive responsibilities to include sales, accounting, shipping and warehouse
Process international shipment documentation
Ability to generate reports and provide accurate information to management
* Minimum of 3 years expereince within a customer service organization.
* Solid user experience with MS Word and MS Excel
Excellent communication skills and ability to work on/with multifunctional teams.
Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Strong verbal and written communication skills are mandatory
Strong attention to detail
Self-motivated and goal oriented
Strong software application knowledge, (including but not limited to Excel, Word)
SAP knowledge a plus
SalesForce knowledge a plus
Ability to work in fast paced environment
Analytical skills for good decision making
Follow established procedures/processes
Needs little supervision, needs instruction on new tasks only
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It is the policy of the Company to recruit, hire, train and promote for all job classifications without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era or other eligible veteran status, and to base all such employment decisions upon the individual\ s qualifications and ability to perform the work assigned.