Customer Service Rep - Senior
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POST DATE 9/12/2016
END DATE 10/24/2016
Houston Westchase, TX
JOB DESCRIPTIONAdecco is currently assisting a local client in their search to fill a Senior Customer Service Representative job in Houston TX. This is a temporary opportunity. Apply now if you meet the qualifications listed below!
Responsibilities for this job include:
1. Provide excellent customer service
2. Meet the established productivity, schedule adherence, and quality standards
3. Responsible for managing the completion of unresolved issues, callbacks and provider emails within specified timeframes.
4. Answer inbound calls and address member/provider inquiries which could include:
- Benefit and Eligibility information
- Billing and Payment issues
- Customer material requests
- Physician assignments
- Authorization for treatment
- Explanation of Benefits (EOB)
Must have qualifications/experience:
1. An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
2. At least 2 years of customer service experience analyzing and resolving customer issues; experience with effective resolution of escalated issues a plus.
3. Prior stable work experience.
4. Available to work 40 hours per week anytime within the operating hours of the site.
5. Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications.
6. Ability to multi-task; navigate a computer while on the phone.
7. Ability to remain focused and productive each day though tasks may be repetitive
8. Must be available to work any shift between the hours of 7:00am-7:00pm CST.
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise
Dress Code: Business Casual
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.
Click on Apply Now to be considered for this Senior Customer Service Representative job in Houston TX or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled