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Customer Service Rep. Tier 1

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POST DATE 9/10/2016
END DATE 10/20/2016

Superior Group Austin, TX

Austin, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Austin, TX
Hourly $12.50 - $13.00
Start Date: 10/24/16
Assignment terms: Temp to Perm
Must be open to any shift call center is open from 6 a.m. to 1 a.m. M-F & 8 to 8 Sat & Sun

The ideal Customer Service Rep - Tier I will have experience handling inbound call inquiries, with proven problem resolution skills, and a strong commitment to excellence and customer satisfaction.


Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
Offers alternative solutions where appropriate with the objective of retaining customers’ business
Identifies and escalates emerging product or customer dissatisfaction issues
Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Required Skills / Qualifications:

1 year previous customer service experience
2 years experience with skills and proficiency with Word and Excel, as well as experience with data entry
2 years experience skills to navigate the Internet and web based programs

Preferred Skills / Qualifications:

Bi-Lingual Spanish a PLUS
Ability to communicate clearly and effectively with all levels within an organization
Strong work ethic and demonstrates excellent record of attendance and punctuality
Sound solving skills and ability to solve customer issues in an efficient and courteous manner

Go Beyond.
EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.


Superior Technical Resources, Inc. provides staff augmentation, direct placement, and outsourced human resource solutions. It offers a range of staffing services, including contract staffing, direct hire, pay rolling services, onsite staffing, and Web-based vendor management programs, as well as Web-enabled automated managed service programs in engineering, design, drafting, finance, human resources, management, information technology, and other professional/technical disciplines.

The company serves aircraft/aerospace, computer, electronics, manufacturing, semiconductor, software, telecommunications, and utilities sectors.