Customer Service Representative

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services you can develop the career you desire with PACCAR. Get started!



Dynacraft
Dynacraft, a PACCAR Company, is headquartered in Algona, WA, which is a suburb of Seattle. Dynacraft is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates. For more than forty years, Dynacraft has provided the company s truck manufacturing divisions and PACCAR Parts service parts division with high quality components, subassemblies and specialized services. Dynacraft has two manufacturing facilities in Algona, WA and Louisville, KY.



Dynacraft is looking for a Customer Service Representative to maintain great working relationships with our customers. We need an outgoing, friendly person with strong negotiation skills to ensure that our customers and Dynacraft are successful. The successful candidate will be able to coordinate efforts across several business disciplines. The ability to develop and maintain excellent customer relationships, while demonstrating strong interpersonal skills, are required to be successful. Fact-based decision making is a requirement for success. Must be willing to work 2nd shift.

Act as liaison between customer plant facilities and Dynacraft
Order processing of new orders, expedites, engineering changes and return authorizations
Proactively monitor assigned programs and problem solve as necessary to prevent impact to build cell production and truck plant assembly
Work with Dynacraft build cells to assure timely building and shipping of kitted/line sequenced product
Facilitate communication between build cell, shipping, materials, master data, and management to ensure that product is built in a timely manner and does not negatively impact the truck plants
Communicate accurate information to customers concerning product status, all order changes, shipping information, product availability, pricing, and packaging requirements/issues for assigned programs
Back-up other team members during peak hours of the day, vacations, and other times as assigned


Two or more years experience in Customer Service, Sales Administration, or Material Planning Experience and capability using Microsoft Office tools including Excel, SharePoint, and Word Possess broad Dynacraft product and systems knowledge Possess problem solving skills, the ability to communicate clearly, and be detail oriented Ability to multi task, and effectively organize and prioritize assigned tasks Flexible and adaptable to change.
Education / Training:

College preferred

Six Sigma Training desired

SAP Training desired



If you would like more information about what makes PACCAR an excellent place to work, please visit the PACCAR Career Site.

PACCAR is an Equal Opportunity Employer.