Customer Service Representative/Account Specialist

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POST DATE 8/19/2016
END DATE 10/16/2016

DiversityWorking Chicago, IL

Chicago, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers - large and small - package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise. At PCA, you'll find the best people in the industry operating in a 'golden rule' culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way. As one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rap-idly meet the local needs of our customers. We are seeking a Customer Service Representative/Account Specialist at our Lake Forest Corporate Headquarters. The Containerboard Customer Service Representative/Account Specialist reports to the Customer Service Manager, Containerboard Sales, and is responsible for Containerboard Sale customer related activities for PCA, in the domestic, trade and export markets. Responsibilities include relationship building with customers, order placement, problem solving, spread sheet building and analysis, handling special requests, replying to customer inquiries, resolving customer issues and regularly interacting with PCA mill schedulers, transportation group and IT department. Export responsibilities may include communication with Ports and Export Agents, and specifics related to export shipments to Europe, South America, Asia, etc. Responsibilities include:
- Relationship building with assigned accounts to maintain and grow business - Proactively review orders and shipping status, stay current on customer needs and requests - Analyze order placement requirements to include best sizes and quantities for each of 6 mills - Process and proof incoming customer orders. - Provide and manage customer forecasts for assigned accounts Manage, alert manager, and track any carry over from one month to the next. - Follow up on any credit issues with Controller - Resolve customer quality and transportation complaints - Set up new accounts in the AS400 - Continually strive to support our commitment to service, which involves exceeding customer expectations whenever possible.Basic Qualifications/Abilities:
- Excellent analytical and communication skills - Highly organized with ability to meet deadlines for demanding customers. - Ability to create Excel spreadsheets with calculation fields in Excel - Experience with Microsoft Word. - Knowledge of the AS400 is a plus. - Sensitivity to foreign cultures is critical. Competitive pay and benefit package. Please apply for this position by sending a resume to and include Job# 16-052 in the subject line. PCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability..