Customer Service Representative

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POST DATE 9/12/2016
END DATE 10/23/2016

AppleOne Agoura Hills, CA

Agoura Hills, CA
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Job Classification
Full Time
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Required Licenses/Certifications
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Salary Unit
per hour


Successful and growing Veterinarian Association in Calabasas is looking for a Customer Service Representatives to assist in their pet lodging and grooming department. We are looking for motivated, upbeat and friendly individuals to join our team that will provide excellent customer service to our pet loving clients.

Daily responsibilities:
- Explain Pet Suite boarding and grooming Polices and Procedure
- Provide pricing packages and explain the boarding and grooming 'spa' packages
- Make reservations, collect deposit and run credit card to obtain approve
- Must provide concise, friendly service through inbound calls
- Review and update client and patient data as needed
- Work independently in a friendly and supportive environment
- Provide excellent client service and telephone etiquette
- Achieve performance goals

- High school diploma
- Understand basic math concepts
- Proficient with Microsoft Office, Excel, Word
- At least one year of customer service experience
- Previous experience working with animals is a must
- Time management and problem solving skills
- Ability to overcome objections
- Professional demeanor
- Computer savvy specially Windows PC
- 1 year account receivables or collection experience is a plus
- Bilingual is a plus

- Medical/Dental/Vision
- Vacation Time
- 401K
- Room for growth for motivated individuals
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.