Customer Service Representative
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POST DATE 9/15/2016
END DATE 11/11/2016
JOB DESCRIPTIONCustomer Service Representative
Our customer service representatives provide excellent individual assistance. The CSR team is equipped with the knowledge and tools to provide a range of information on services and events within Austin. As a member of our team your first priority will be assisting citizens in an efficient and courteous manner. In this role it is a requirement to know how to stay organized, calm and friendly in an extremely fast-paced environment.
?Answer inbound calls for several departments
?Maintain a professional ?Customer First? attitude
?Accurately identify, respond to and document the requests for services while providing stellar customer service
?Respond to challenging situations with poise and professionalism
?Determine call severity in what could be sensitive and/or life threatening situations while maintaining discretion
?Advanced Internet and data base navigation skills required
?Intermediate knowledge level of Microsoft Outlook, Microsoft Word and Excel
?Exhibit multi-tasking skills: listen, comprehend, research, record and respond to information effectively
?Communicate clearly and effectively with correct grammar in both verbal and written communication
?Flexible to work any shift, including nights, weekends and holidays
?Type thirty to thirty-five words per minute (adjusted for errors)
?Fluency in speaking and understanding both English and Spanish is desired
What we offer
?Beginning pay $14.00
?$150 Bilingual Stipend paid monthly
?Holiday and Vacation pay
?Health Benefits are available 401K, Medical, Short Term Disability, and Life Insurance
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.