Customer Service Representative

Customer Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.�

-Provide quality technical support service through one-call resolution to establish a long-term customer relation
-Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
-Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
-Assist customers with their billing and payments needs and accepting payments via credit card
-Sell multiple entertainment products and services as well as hardware systems and accessories
-Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
-Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
-Maintaining a professional appearance, behavior, and conduct
-Effectively work with peers in a team focused environment
-Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Requirements:
High school diploma or general education degree (GED); six-months related customer service experience and/or training preferred.

-Excellent oral and written communication skills
-Proficient with Windows 95 or higher
-Ability to work as part of a team
-Strong organizational, time management, problem solving and multitasking skills
-Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
-While performing the duties of this job, the employee is regularly required to sit, talk, and hear
-Available to work various schedules including weekends, holidays and evenings

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DISH Network offers our full-time Customer Service Representatives the following benefits:�

-Full health benefit package of Medical, Dental, Vision, Health Savings Account and much more
-401(k) with matching contributions
-Employee stock purchase plan at reduced cost
-Profit sharing benefits
-Tuition reimbursement
-Employee referral program
-Paid training
-FREE satellite TV system and programming
-Tremendous career growth opportunities
-Flexible spending options and employee assistance plan

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If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!
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DISH Network is an Equal Opportunity Employer and a Drug Free Workplace.