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Customer Service Representative (Buffalo Grove)

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POST DATE 9/13/2016
END DATE 10/13/2016

Sears Buffalo Grove, IL

Job Classification
Full Time
Company Ref #
Buffalo Grove, IL
Entry Level (0 - 2 years)
Job Type
High School Diploma or GED
AJE Ref #


BASIC FUNCTION: Receives all incoming calls, presents complete sales presentation to the customer to maximize orders or directs the call to the proper person. Helps build business through customer sales. MAJOR RESPONSIBILITIES: * Takes incoming calls, books the job and builds the inside ticket. * Obtains order information. * Completes order through the use of the computer system and gives customer schedule date. * Gives customer instructions for preparation of carpeted area or upholstery to be cleaned on scheduled day. * Handles rescheduled work for dissatisfied customers when only a minor problem exists. * Assists in daily paperwork when there is a slack period in telephone calls. * Makes outbound sales calls to help build business and get new customers when there is down time in incoming calls. * Enters daily sales data into computer tracking system. * Miscellaneous filing. * Other duties as assigned.EDUCATIONAL REQUIREMENT: High School Diploma or EquivalentEqual Opportunity Employer / Disability / Vet.