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Customer Service Representative

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POST DATE 9/12/2016
END DATE 10/24/2016

Ajilon Professional Staffing Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per year


span Customer Service Representative br   br A permanent Customer Service Representative in Charlotte, NC is being recruited by Ajilon Professional Staffing. You may have the experience that our client is looking for if you possess 1-2 years of customer service/ sales experience within a manufacturing or distribution company. The Customer Service Representative is expected to up-sell and offer services when available to grow the customer relationship and assist with increasing sales for the company.   br   br Customer Service Job Responsibilities: br   br •       Guide customers when placing orders, including “up-selling” products or offering br            product substitutions for back-ordered merchandise br •        Receive incoming customer calls and assist customers in placing orders through ERP br            system br • Enter and modify on-line orders br •        Write orders for non-stock merchandise and process accordingly br • Follow through and respond to customer price requests and other information br            pertaining to both stock and non-stock merchandise br • Expedite orders as necessary and when appropriate br • Maintain product information files br • Email or fax information to customer as required br • Assist with new employee training while taking in-bound calls br • Utilization of critical thinking skills to record and resolve customer problems br • Participate in phone blitz sales days in alignment with company sales goals br • Make out-bound phone calls to new and existing customers to identify opportunities br             and increase sales br • Other duties as assigned br   br Customer Service Job Qualifications: br • 1-2 years of customer service/sales experience br • High School Diploma or equivalent required; Associates or Bachelor’s degree br             preferred.    br • Strong written and oral English skills br • Ability to provide superior customer service per company standards br • Will be making 50-80 outbound calls per day br • Proficiency in MS Office: Word, Excel, Outlook br • Ability to learn and operate company systems, applications, and work procedures. br • Ability to communicate professionally with customers and coworkers, which includes br             active listening and speaking br • Ability to learn company products and their uses br • Organized with strong attention to detail, Able to multi-task br • Ability to handle heavy call volume and data entry br   br Are you interested in the Customer Service job in Charlotte, NC? If so, click "apply now" above or below, or visit the Ajilon Professional Staffing website