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Customer Service Representative

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POST DATE 9/18/2016
END DATE 10/17/2016

Time Warner Cable Cheektowaga, NY

Cheektowaga, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Position Type: Full Time

Everything you want to be.

Are you versatile and cool under pressure* Does your can do attitude prevail over a fast-paced variety of customer concerns* Do you picture yourself a tech whiz* Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available plus tremendous support, incentives and a clear career path for growth all in a culture that values and rewards performance.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. Most importantly, you ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer s equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you ll make customers happy today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.

Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, sales commissions, discount pricing on our residential products (so long as you live within our service area) and more. You ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Basic qualifications required to work in the Time Warner Cable Customer Care environment:

* 6 months or more customer service experience; 1 or more years preferred.

* 6 months or more working with multiple software applications; 1 or more years preferred.

* 6 months 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Salary: Time Warner Cable believes that by providing our employees with competitive and rewarding compensation, we can help them take care of the people who matter the most. As a Customer Service Representative you will receive a base hourly wage, shift differential, career progression pay and incentive compensation. In addition to your total compensation package we offer generous benefits, discount pricing on our residential products in the TWC footprint and more.

Shift: During training: 8am-5pm; after training: Night Shift

Start date: November 7, 2016

More on TWC: Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.

FCC Unit: 1811

Controlling Establishment ID: 00334 - Cheektowaga 2875 Union Rd

Job Code: TWCCCS190 Rep 1, Customer Care Nonexempt