Customer Service Representative

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POST DATE 8/20/2016
END DATE 11/4/2016

Denver Denver, CO

Company
Denver
Job Classification
Full Time
Company Ref #
23048532.5841238
Required Licenses/Certifications
df-aj
Location
Denver, CO
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
575942481

JOB DESCRIPTION

Adecco is currently seeking Dynamic Customer Service Professionals for both English and English/Spanish (Bilingual)opportunities with an innovative organization that looks to promote within.

Experience: Responsibilities:
-Respond to customer inquiries received by telephone, IVR, or web based portal regarding information on programs and services
-Record customer interactions, comments, and actions taken
-Follow standard operating procedures
-Address customers inquiries and resolve problems
-Refer unresolved customer grievances to designated departments for further investigation
-Perform data entry accurately

Qualifications:
-1 YEAR CALL CENTER EXPERIENCE
-High school diploma required OR Associate degree is preferred
-Excellent organizational, written and verbal communication skills
-Ability to perform comfortably in a fast-paced, deadline-oriented work environment
-Ability to maintain confidentiality and security of all information
-Ability to interact courteously and effectively with a diverse population
-Proficient in the use of Microsoft Office products

Job Experience:

Testing Required: Typing Test (must have 30 wpm) AND MS Internet Explorer 8.0 (must have 70%)
If you are bilingual (must have an 80% for English/Spanish assessment and you interview will be in Spanish)


English Rate: $13.59 per hour
English/Spanish Rate: $14.59 per hour

Adecco is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled