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Customer Service Representative - Early Collections

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POST DATE 9/13/2016
END DATE 11/13/2016

Commerce Bank Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


20194 Customer Service Representative - Early Collections (Open)

Job Category:

Grade 04 ----------------------------------------------------------------------

Location: 811 Main St, Kansas City, Missouri 64105 ----------------------------------------------------------------------

Job Expectations:

How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a Super Community bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

Commerce Bank is seeking a motivated and customer focused individual for a Customer Service Representative opportunity. As a Customer Service Representative, you will:

- Communicate effectively and professionally with debtors to determine cause of delinquency and resolve payment issues

- Initiate contact by utilization of auto-dialer/phone in a fast-paced environment

- Contribute to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer

Education: Individuals currently pursuing a 4 year degree are encouraged to apply

Preferred applicants will have:

- 1+ years customer service/collections experience

- Excellent verbal & written skills. HS diploma required, college degree

- Knowledge of Accurint, Experian, Trans Union, E-Oscar, Microsoft Word & Excel

- Strong analytical, problem solving, communication, organizational and time management skills

- Ability to manage multiple priorities

- Experience with a predictive dialer and operating a computer to retrieve and enter information

- Skip tracing experience

Work Hours: Flexible scheduling, with weekly prime-time hours required (5-9 pm M-R, Friday afternoon 1-5 pm, or Saturday 8-12)

**$500 Sign-on bonus; $250 at end of training (three months) and $250 at six months of service.

Time Type:

Full time