Customer Service Representative - Full Time and Part Time Positions
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POST DATE 9/12/2016
END DATE 10/23/2016
JOB DESCRIPTIONA large home appraisal company located in Bloomington, MN is currently in need of Customer Service Representatives to add to their growing team! This is a temp to hire position with the ability to work overtime with pay at $13.70/hour. They currently have full-time and part-time positions available.
Representatives apply customer service and problem solving skills to provide the highest level of service. Attention to detail and appropriate business knowledge is utilized when placing an order, answering inbound phone lines, addressing emails, or providing follow up. Responsibilities may vary as directed by the Team Lead, Assistant Operations Manager, or based on the team responsibilities.
? Ensure all appropriate business line procedures and guidelines are followed throughout the life of the order.
? Make outbound phone calls to vendors to obtain order placement, status updates, or provide additional information for appraisal orders.
? Take inbound phone calls from various phone queues, and answer vendors/clients questions and concerns.
? Provide prompt customer service to clients by acting on communications received and resolve issues within orders.
? Document all communications on internal order notes in a compliant manner with Operation?s procedures.
? Ensure all escalations are handled through completion and the client is updated with resolution or status.
1-2 years of Customer Service experience
Ability to type 35wpm
High School Diploma or G.E.D. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.