Customer Service Representative
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONspan Fortune 500 company looking for great candidates for a CSR role. br br B Title: /B Customer Service Representative br B Location: /B Harrisburg, PA br B Salary: /B $15.26/hr br B Duration: /B 6 month contract (possible chance to advance in the company) br B Description: /B br ul
li Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims /li li Analyzes problems and provides information/solutions /li li Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database /li li Thoroughly documents inquiry outcomes for accurate tracking and analysis /li li Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner /li li Researches and analyzes data to address operational challenges and provider service issues. Provides external and internal customers with requested information /li li Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature /li li Uses computerized systems for tracking, information gathering and troubleshooting /li li Requires limited knowledge of NGS Medicare services, products, insurance benefits, provider contracts and claims /li li Seeks, understands and responds to the needs and expectations of internal and external customers /li li Required to meet department goals /li li Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background /li /ul
br B If qualified, please apply today! /B br br /span