Customer Service Representative-Harrisburg, PA

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POST DATE 9/15/2016
END DATE 10/30/2016

Modis Harrisburg, PA

Company
Modis
Job Classification
Full Time
Company Ref #
23181432.21601022
AJE Ref #
576183985
Location
Harrisburg, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span Interested in working in a Customer Service Representative position in Harrisburg, PA with a dynamic and growing company? This role is with a fortune 500 company. We are looking for someone who is smart, dependable and driven. br   br B RESPONSIBILITIES AND DUTIES INCLUDE: /B br   br • Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims. br • Analyzes problems and provides information/solutions. br • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. br • Thoroughly documents inquiry outcomes for accurate tracking and analysis. br • Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. br • Researches and analyzes data to address operational challenges and provider service issues. br • Provides external and internal customers with requested information. br • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature. br • Uses computerized systems for tracking, information gathering and troubleshooting. br   br B POSTION REQUIREMENTS: /B br   br The Ideal Candidate Should Have: br   br • Must be comfortable working in a fast paced environment that requires quick decision making and utilizing resources available to research to resolve customer inquiries in a call center environment br • Possesses strong computer skills and can easily navigate various programs and applications br • Participates in rigorous training and employment is contingent upon passing the employment sequence of testing to show level of knowledge and understanding of the Affordable Care Act. br • Demonstrates strong communication skills including verbal, written and listening. This is necessary to demonstrate an understanding of what the customer is providing for information as well the ability to document various applications for tracking inquiries and audit purposes not limited to completing documents outlining issues for application adjustments br • Displays an ability to work with others effectively to meet business needs br • Demonstrates a high level of professionalism through tone and demeanor with all internal and external customers br • Exhibits ability to place outbound calls for various campaigns br • Maintains a high level of performance standards with quality monitoring br • Exhibits adherence to schedule and commitment to job br • Displays flexibility with various working hours until 7:00P.M or longer as needed during certain times of the month or year when there are high call volumes br • Demonstrates the ability to handle difficult customers and be able to de-escalate a caller when necessary br • Proven problem solving skills to quickly and accurately identify, analyze problems or customer reported issues with strong attention to detail br • Understands and translates basic invoice issues br • Influences current workflow, without compromising government rules, to improve the customer experience br • Obligated to meet department goals br • Applicants must have a High School diploma or GED, up to 1 year of previous inbound call center experience or a combination of education and experience, which would provide an equivalent background br &bu