Customer Service Representative
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POST DATE 9/12/2016
END DATE 10/24/2016
St. Louis, MO
JOB DESCRIPTIONAdecco is assisting a local client in recruiting for a 2nd shift Call Center Representative in Arnold, MO. This is a direct hire opportunity. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. As a Call Center Representative, you will be responsible for handling high volume amount of calls in addition to other work items. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Call Center Representative job include:
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Will offer additional products and/or services
Track, document and retrieve information in call tracking database
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Pay starts at $11.00/hour
Hours: 2nd shift and Weekends are required.
Must have open availability as you will train for 11 weeks and your training could be in the morning or afternoon.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Call Center Representative job in Arnold, MO.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled