Customer Service Representative, 40 Hrs, FT, Elmwood Park, NJ

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POST DATE 8/9/2016
END DATE 10/12/2016

Bio-Reference Laboratories, Inc. Elmwood Park, NJ

Elmwood Park, NJ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


Basic Purpose: Provide customer service and laboratory related communication regarding specimen submission and reporting of results to healthcare providers and field staff (phlebotomist & sales).

Duties and Responsibilities:
Report laboratory results using established protocols.
Serve as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures.
Identify research and resolve customer issues utilizing appropriate staff and resources to ensure client satisfaction. Problem solve.
Place Client supply orders.
Consent forms, Medical hold forms and failed faxes and work all outgoing queues.
Other duties as required to meet customer requirements.
Understand the importance of Quality Service and how it is measured.

*Customer Service Schedule is Monday-Friday 10am-6:30pm.

BioReference Laboratories is an Equal Opportunity Employer.

We offer very competitive benefits including:
Prescription program
Life insurance
401K match

Minimum Qualifications
Required Skills:
Strong verbal and written communication skills
Computer literate
Ability to multi-task in a fast paced environment
Speak and write English clearly and effectively
Ability to handle stressful situations
Problem solving skills
Accept change
Must exhibit comfortable interaction with technical staff and other departments
Able to operate basic office equipment.
Team player
Embrace and utilize the Customer Service Excellence tools and techniques

Preferred Skills:
Medical terminology proficient.
Adept in Microsoft Office applications.
2-5 years clinical laboratory, physicians office and/or customer service experience.
Bilingual (Spanish)

Education/Work Experience:
High School diploma or equivalent.