Customer Service Representative I

Job Description

This position is responsible for applicant appointment scheduling.

ESSENTIAL JOB FUNCTIONS (INCLUDES BUT IS NOT LIMITED TO):

* Provide appointment-scheduling services to applicants via phone, fax, & web site.

* Provide excellent customer service.

* Provide directions to fingerprint locations.

* Provide basic answers to applicants with questions about fingerprinting processes.

* Provide basic problem solving for applicants with questions or problems.

* Provide follow up services such as faxing of receipts, forms, general information, and price sheets.

* Able to adhere to all company and departmental employment policies.

* Represents the company in a credible and positive manner.

* Responsible for upholding the principals of confidentiality as they relate to this position.

Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.

Required Skills

* Must be punctual and be able to follow daily schedule for breaks and lunches.

* Demonstrated customer service skills.

* Ability to operate computer, fax machine, telephone, and time clock.

* Demonstrated typing proficiency.

Required Experience

* High school diploma or equivalency degree, or be at least 16 years of age and currently enrolled in high school.

* Must be a US Citizen, non-dual citizenship

* Must be able to pass a Drug Screen, Credit and Background check

TRAVEL REQUIREMENT, WORKING CONDITIONS AND PHYSICAL DEMANDS:

* Travel not required

* General office environment. The work area is adequately lighted, heated, and ventilated.

* Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

MUST BE A US CITIZEN, WITHOUT DUAL CITIZENSHIP.