Customer Service Representative IRC45909

JOB SUMMARY: The role of the Customer Service Representative (CSR) is to manage a segment of the SNI customer base within a team to achieve specific key factor goals. The CSR will handle a variety of invoicing requests and issues independently. This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include Daily auditing of orders, resolving problems and building a solid working relationship with all customers in order understand their total service needs. DUTIES AND RESPONSIBLITIES: 1. Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to: 2. Daily audit of orders utilizing daily audit report and scrubber tool 3. Update our systems with corrections, credit and rebill where needed. 4. Process fatal errors every day P class=MsoNoSpacing style="MARGIN: 0in 0in 0pt 0.25in; TEXT-INDENT: -0.25in; mso-