Customer Service Representative 9/8/2016

ACS Irving, TX

Company
ACS
Job Classification
Full Time
Company Ref #
25618957
AJE Ref #
576120567
Location
Irving, TX
Job Type
Regular

JOB DESCRIPTION

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Main Responsibilities:

Responds to basic, multiple customer inquiries and requests.

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner.

Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.

Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.

Interfaces with team personnel, management and customers in reference to customer service issues.

Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management. Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.

Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.