Customer Service Representative

This job is no longer active. View similar jobs.

POST DATE 9/15/2016
END DATE 10/30/2016

Modis Jeffersonville, IN

Company
Modis
Job Classification
Full Time
Company Ref #
23182478.21601022
AJE Ref #
576184085
Location
Jeffersonville, IN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Fortune 500 Company seeking a Customer Service Representative Job in Jeffersonville, IN. Looking for someone with strong communication skills, both verbal and written, and experience in customer service. br   br /span B Job Description: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Customer Service Representative Associate br /span B Location: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Jeffersonville, IN br /span B Hours: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' 40/hr week (11:30am-8pm M-F) br /span B Pay: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' $13.15/hr br /span B Details: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br •Accurately locates and dispatches a service provider for a claim through utilized program/software. br •Taking inbound/outbound calls related to all Dispatched claims, open claims issues and service provider related issues. br •Performs quality customer service through proper telephone communication. br •Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim. br •Daily point of contact for the active service provider network. br •Monitoring and managing to performance metrics for the active service provider network. br •Handling new claim requests within service level agreement timeframes. br •Solicitation of new or existing service centers based on contact coverage needs. br •Faxing necessary forms to servicers for dispatching or service agreement negotiation purposes, and performing all necessary follow-up. br •Maintaining the data integrity of the current servicer network. br •Responsible for establishing and maintaining servicers account requirements (i.e. rates, pay codes, authorization levels, program codes, service levels, etc.) within internal and external systems. br   br If you're looking to start you career with a Fortune 500 Company as a Customer Service Representative then please send me your resume today! /span br /span