Customer Service Representative Job in Jeffersonville, IN
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POST DATE 9/15/2016
END DATE 10/24/2016
JOB DESCRIPTIONspan B Customer Service Representative Job in Jeffersonville, IN /B br br B Essential Duties and Responsibilities: /B br br ul
li Accurately locates and dispatches a service provider for a claim through utilized program/software. /li li Taking inbound/outbound calls related to all Dispatched claims, open claims issues and service provider related issues. The open claims management team is responsible for monitoring all open claims until they are completed. They will use various software platforms to obtain status updates, take action to assist in the service event and make sure the customer is aware at all times of the status of the repair. /li li Performs quality customer service through proper telephone communication. /li li Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim. /li li Daily point of contact for the active service provider network. /li li Monitoring and managing to performance metrics for the active service provider network. /li li Handling new claim requests within service level agreement time frames. /li li Solicitation of new or existing service centers based on contact coverage needs. /li li Emailing necessary forms to services for dispatching or service agreement negotiation purposes, and performing all necessary follow-up. /li li Maintaining the data integrity of the current servicer network. /li li Responsible for establishing and maintaining services account requirements (i.e. rates, pay codes, authorization levels, program codes, service levels, etc.) within internal and external systems. /li /ul
br B Position Requirements /B br br ul
li Beneficial Knowledge, Skills, and Abilities: /li li Prior Customer service /li li Technical Experience /li li Project Management Skills /li li Knowledge of how to sell and support service contracts in the extended service agreement business. /li li Team Oriented /li /ul
li Ability to type 25-30 words per minute. /li li Previous customer service skills or educational equivalent. /li li The ability to use basic computer software systems. We are talking about user friendly easy to learn systems. /li li Proven track record regarding office experience, or at least an Associates degree. /li li Ability to multi-task. /li /ul