Customer Service Representative

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POST DATE 9/19/2016
END DATE 10/9/2016

Hillyard Industries, Inc. Lexington, KY

Company
Hillyard Industries, Inc.
Job Classification
Full Time
Company Ref #
a7836e484
AJE Ref #
576216874
Location
Lexington, KY
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Job Description:

Position Summary Primary responsibilities of the Customer Service Representative include answering inbound phone calls, replying to emails, assisting customers and outside sales representatives, processing orders, problem solving and computer data entry. This position serves as the first point of contact for internal and external customers. Essential Functions Answer phone calls Enter customer orders into SAP Assist walk-in customers with questions, handle payments Assist Account Managers with customer inquiries and quotes Assist customers with price quotes, questions and problems Review open orders Reply to emails Qualifications Ability to reconcile and audit work Strong written and verbal communication Detail oriented Ability to set priorities and work independently Ability to multi-task Demonstrate excellent professional, organizational, and communication skills Proven ability to work in a very fast paced work environment and able to work independently and with little direction Education/Experience High school diploma or equivalent required Prior customer service experience preferred SAP experience preferred Janitorial supply experience preferred Physical Demands The Customer Service Representative's physical job demands include maximum occasional lift of 45 lbs from floor to 33 inches; maximum occasional carry of 45 lbs for 200 ft; maximum occasional horizontal push/pull force of 5 lbs; frequent forward reach of 30 inches; occasional lateral reach of 12 inches; occasional reach overhead of 75 inches; occasional bend; constant neck flexion; constant fine motor coordination; constant sitting; occasional standing; and occasional walking. PDC Level: MEDIUM EEO Employer W/M/Vet/Disabled

Company Description:

Hillyard is a unique family-owned company. We promote a workplace that thrives on employee development and an entrepreneurial spirit that continuously looks for innovative ways to deliver clean, safe, healthy facilities to our customers. At the same time, we offer stability for our performers, the kind of stability that comes with a 100 plus year old family company.

Hillyard is a nationwide company that offers our employees many diverse opportunities for advancement. We have positions that support sales and marketing, distribution, manufacturing, health, safety and regulatory, human resources, financial and accounting, and facility support.

Hillyard has a long list of comprehensive benefits that are part of Hillyard Total Compensation Solution. Our benefits include access to:

Competitive Wages

Vacation And Holiday Time

Retirement Plans

Medical, Dental, And Vision Insurance

Life Insurance

Disability Insurance

@Life Employee Assistance Program

Service Recognition Awards